Code of Conduct

Team Brophy

 Shift Manager

  • Maintains Speed of Service (SOS) goals.
  • Resolves guest complaints quickly, while maintaining positive guest relations.
  • Makes sound business decisions quickly, always keeping the guest in mind.
  • Maintains a friendly and courteous work environment.
  • Ensures that employees are clean and neat in appearance.
  • Ensures that quality products are delivered to guests.
  • Ensures products are prepared correctly and according to standards.
  • Manages labor, by shift, within acceptable variances and according to labor laws.
  • Manages food costs within acceptable variances.
  • Coordinates opening and closing activities in a timely and safe manner.
  • Oversees proper product preparation, rotation, portioning, cooking and holding times.
  • Assists in executing marketing programs including correct placement and maintenance of POP, suggestive selling, and consumer education.
  • Maintains restaurant sanitation and cleanliness standards and is certified in the food safety program.
  • Maintains crew productivity by proper deployment throughout the shift.
  • Sees that crew members are properly trained.
  • Responds quickly and appropriately to resolve safety and security issues.
  • Sees that equipment is clean and working correctly, and responds quickly and appropriately when equipment is in need of repair.
  • Acts as a role model by following appearance and procedural standards at all times.
  • Participates in restaurant goal setting and is committed to achieving team goals.
  • Encourages other team members to maintain performance standards.
  • Provides constructive feedback to the restaurant team.
  • Collaborates with team members to solve problems and make decisions.
  • Resolves conflicts and improves team member performance issues in a constructive manner and according to policies.
  • Communicates effectively, both written and orally, with restaurant team.
Apply For This Position
7155 East Thomas Road - Suite 105 - Scottsdale, AZ 85251 | Phone : (480) 429-6999 | E-mail :

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